Order Cancellation
Please be aware, once an order is placed, we can't cancel the order, as it begins processing
immediately; however, once your order arrives with you, you may reach out to our support team to start the return process. Once you return your order, we can process a refund!
Priority + Insured Shipping
If you've selected Priority + Insured shipping, you will be given the option to have your order
reshipped, or refunded if the order is lost in transit.
If you ordered using "Free Shipping" or "Priority Processing," we will reship your package if it is lost during transit.
LOST/MISSING PACKAGES:
Urban Thread is not liable if the incorrect address is placed during the checkout process. Please makeMake
sure that your billing and shipping addresses is correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our
products, you consent that one or more packages may be shipped to you and may incur customs fees when they arrive in your country.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 7-15 Business days
Canada, Europe 7-15 Business days
Australia, New Zealand 7-15 Business days
Central & South America 15-25 Business days
Asia 7-15 Business days
Africa 15-30 Business days
Max delivery time – 20 business days.
*This doesn’t include our 2-3 day processing time.
*All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped, but sometimes, due to free shipping, tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on
the system. If your order was placed more than 5 business days ago and there is still no information
on your tracking number, please contact us.